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Return Policy |
Please understand that no industry has a 0% failure rate in their products. We realize this, and our customers should too. You deserve a working product in all cases. Our return policies have been written in what we believe is a very fair manner.
Policy Regarding Peripherals
All Products may be exchanged or refund within 30 days of the invoice date.
Policy Regarding Discontinued, Refurbished or Clearance Items
At times, SeaBoom.com will offer specially priced items that have become discontinued by the manufacturer, are refurbished, or are over-stocked. Those items will be clearly marked as discontinued, refurbished or clearance, and are not eligible for return or exchange.
Merchasndise Return Procedure
Our RMA Procedure aims to be the most painless and fair process amongst our competition. You deserve a working product. We will work hard to fulfill our responsibilities to you, by replacing or repairing any item that falls under our Warranty guidelines.
All exchanges and refunds REQUIRE a Return Merchandise Authorization (RMA) number. This can be issued by using our Online RMA Process. Exchanges and refunds CANNOT be accepted or processed without one. An RMA must be requested within 7 days of the original Invoice date.
Return for Exchange*
- All items must be returned in "Like-New" condition in the original packaging.
- A copy or the original Invoice from the order must be included and the RMA number must be legibly written on the outside of the shipping boxes.
- All returns must be received within10-Days of the RMA issue date. RMA numbers are automatically VOIDED after 14-Days. We encourage the use of a tractable carrier (i.e. UPS or FedEx) when returning products, as SeaBoom.com is not responsible for any loss or damage during shipping. Any products found to have been damaged during shipping will be quarantined, and the customer will be informed by telephone. The customer must then file a damage claim with the carrier. We will provide any information required by the carrier to complete the process.
- In most cases, SeaBoom.com will ship the exchanged product within 10-14 business days. Please be aware that you may experience a delay in receiving your product based on stock availability. You will receive e-mail notification upon RMA status changes; or you may login to your account for further information.
Return for Refund*
- All items must be returned in "Like-New" condition in the Original packaging. Your shipment must include the entire product(s) as they were received. You must include all manuals, CDs, cables, and any other component or part that shipped with the product.
- A copy or the original Invoice from the order must be included and the RMA number must be legibly written on the outside of the shipping boxes.
- All returns must be received within10-Days of the RMA issue date
- Incomplete products will be returned.
- All refunds will be subject to a 15% Restocking fee. All shipping and handling fees are non-refundable.
- All refunds for credit will be issued only to the original method of payment.
- Allow 7-10 business days to process your refund.
* SeaBoom.com reserves the right to deem merchandise as unacceptable for return if found to be damaged, mishandled or improperly installed/utilized.
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