| How does SeaBoom.com respect my privacy? |
| SeaBoom.com is firmly committed to the privacy and security of your electronic commerce. We do not sell or rent your personal information to others. We use this data for the sole purpose of filling orders only.
For credit card transactions, SeaBoom.com utilizes Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on our website is the absolute safest e-commerce possible.
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| How does SeaBoom.com ensure my information is safely transmitted? What type of security measures is being taken? |
| For credit card transactions, seaboom.com adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser such as Internet Explorer or Mozilla, shopping on our website is the safest e-commerce possible. All servers are physically secured and protected by firewalls. |
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| What payment methods can I use on SeaBoom.com? |
| We accept Visa, MasterCard, Discover, American Express, PayPal, Google checkout and Government/Educational Purchase Orders. |
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| Do we accept Purchase Orders? |
| We accept purchase orders from Government or Educational establishments. Please fax your request to 516-466-2594, Attention: Accounting Department. |
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| Can I ship my order to an address other than my credit card billing address? |
| Yes. |
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| May I place an order over the phone/by e-mail or by fax? |
| Yes. |
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| What kind of processing time is involved when I place an order? |
| You can expect your order to be processed within approximately 24-48 business hours, providing items are in stock, and there are no complications regarding payment verification. Although it is common for orders to ship the very same day they are placed. Orders will not be processed on weekends or holidays. |
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| How do I obtain the current status of my orders? |
| You can expect frequent order status updates via e-mail. Once your order is shipped out, you will be e-mailed with tracking information. You can use the carrier's website to track your package (i.e. www.ups.com or www.fedex.com). You may also check your order status from "Your Account" section of our website. |
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| What is your Advanced Replacement Protection Program? |
| As a response to customer demand, we now offer an Advanced Replacement Program (ARP)! This program will speed up your RMA process, reducing your unwanted downtime. For 90 days from the Invoice date, you are entitled to an Advanced Replacement on items currently included in the ARP. The fee is offered on a per-item basis. |
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| What is a shipping discount? |
If your order has a shipping discount applied to the order, the shipping discount will not be returned to your credit card. All shipping charges are non-refundable that includes the shipping on a returned item for credit.
If you would like to know how much your shipping discount is on your order please reference your invoice or you can call our customer service to find out the costs that you may incur.
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| Are Manufacturer Rebates available on the products I purchase from SeaBoom.com? |
| Purchasing products from us is no different than walking into a store to purchase the same item. You are eligible for all manufacturer rebates that are available as long as you meet all of the manufacturer's requirements. |
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| Shopping cart problems |
Shopping cart problems generally occur due to one or more of the following reasons:
- Your system clock is not current.
- There is a problem with your cookies.
If you are unable to find a solution to your problem, please contact us.
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| What shipping methods are available? |
| We ship all packages via UPS, USPS. Customers from Alaska and Hawaii are limited to 2nd Day shipping. Please make sure to select the proper shipping option at check-out. If you selected the incorrect shipping method, or would like to change the shipping method after placing the order, you must place a call to our Customer Service Department as soon as possible. If the order has been invoiced and has entered our warehouse, we cannot change your shipping method. All shipping fees are non-refundable. |
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| What do I do if an item I received is damaged package? |
| All items shipped by seaboom.com are packed well enough to guard against most transit-related damage. However, if you suspect that your order has been damaged in transit, immediately inform the shipping carrier and submit a claim. You have approximately 3 business days to do this. |
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| Does seaboom.com require an RMA (Return Merchandise Authorization) number to return item? |
| In all cases, with no exception, seaboom.com requires an RMA number to be issued to a customer regarding all returns. You must obtain this number within 7 days from your order, in accordance with all Policies in effect at the time of purchase. Your RMA number is valid for 10 business days from the date of issue. SeaBoom.com must receive the item before this time period is up, or the RMA number will automatically be Voided. |
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| How do I obtain an RMA number ? |
| You can either request an RMA number be issued from section of "Your Account" area of our website, In case you requested one electronically, please allow 24-48 hours for an e-mail response, as all requests are handled in the order received. |
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| When I return an item on RMA, what do I have to ship to seaboom.com? |
| You have to return everything that came with the item. This includes all manuals, disks, cables and complete packaging. SeaBoom.com reserves the right to assess a fee for any missing or damaged items at its sole discretion. |
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| How do I obtain status on an RMA? |
| RMA Status is constantly updated. To view the status of your RMA(s) please login to "Your Account" on our website. |
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